Buying capital equipment with confidence
A laser platform is a considered purchase. This page sets out plainly how returns, reservation deposits, warranty and service work, so there are no surprises after the sale.
Professional devices are final sale once allocated
Professional medical and aesthetic devices are final sale once an order is accepted and inventory, production or fulfillment has been allocated. Verified manufacturing defects, incorrect goods supplied and transit damage are handled separately under the applicable warranty and shipping process and your mandatory legal rights.
Accessories and other returnable goods
Eligible unopened, unused and uninstalled accessories, and other specifically returnable non-hygiene-sensitive goods, may be returned with prior written Return Authorization within 30 calendar days after delivery. The customer pays return freight on change-of-mind returns. There is no restocking fee on eligible unopened returns. Unauthorized returns may be refused.
Damaged or incorrect on arrival
Inspect the shipping packaging on receipt and report apparent or concealed transit damage with photographs as soon as possible, preferably within 48 hours of delivery. Incorrect goods are corrected at no cost to you.
Reservation deposits
Reservation deposits are credited in full toward the equipment purchase price. A deposit remains refundable until the order is accepted and equipment, inventory or production capacity is allocated. Once accepted and allocated, the deposit is non-refundable except where Laser Equipment Global cannot fulfil the order or applicable law requires otherwise.
Warranty
New Pro 1 Laser professional devices carry a 2-year limited manufacturer warranty against defects in materials and workmanship under normal intended use, unless a product-specific written warranty states otherwise. Warranty service begins with technical diagnosis and may include covered parts, repair or replacement as appropriate under the written warranty.
The warranty does not cover ordinary wear and consumables; misuse; accidental, physical or liquid damage; improper handling, storage or maintenance; unsuitable electrical supply; unauthorized repairs or modifications; damage caused by unapproved parts or accessories; or use contrary to the applicable operating instructions.
Service and support after the sale
- Clinical training with installation, so your team treats confidently from day one.
- Canadian technical support and service scheduling.
- Extended service plans and consumables under Service plans.
Your legal rights
Nothing in this policy limits rights that cannot be excluded or limited under the laws that apply to your purchase.
How to start a return, claim or service request
contact our team with your order number and a short description.