OVERVIEW
Welcome to Laser Equipment Global! The terms "we", "us" and "our" refer to Laser Equipment Global. Laser Equipment Global operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Laser Equipment Global is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Laser Equipment Global reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Laser Equipment Global confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as Laser Equipment Global may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy [LINK].
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.
Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Laser Equipment Global, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of Laser Equipment Global, Shopify or any third party. Unauthorized use of the Services may be a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by Laser Equipment Global.
Laser Equipment Global's names, logos, product and service names, designs, and slogans are trademarks of Laser Equipment Global or its affiliates or licensors. You must not use such trademarks without the prior written permission of Laser Equipment Global. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk.
We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
[NOTE TO MERCHANT: This section accurately characterizes Shopify's relationship with your store and should not be removed or modified.]
Laser Equipment Global is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Laser Equipment Global. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Laser Equipment Global, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Laser Equipment Global.

SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here [LINK], and certain personal information may be subject to Shopify's Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our privacy policy [LINK] for more details on how we, Shopify, and our partners use your personal information.

SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service.
You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.
We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.
You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with the these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Laser Equipment Global, Shopify or users of the Services, or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, or pretext the services; (e) use any robot, spider, scraping, data gathering and extraction tools, automatic devices or processes, AI tools (such as agentic AI) or automated or manual means to access the Services; or (f) interfere with, bypass, or circumvent the security or authorization features, robot exclusion headers, or other measures we employ to restrict access to the Services. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

SECTION 14 - AGENTS
14.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using persons device, without direct supervision.
14.2 No Agent may access, use, or interact with Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 14.4 below. In addition, no Agent may access, use, or interact with Services if we have requested that the Agent refrain from accessing, using, or interacting with any service.
14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with Services.
14.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string: "Agent/[agent name]"; (ii) not conceal or obfuscate that any access, use, or interactions are from an Agent, such as by (a) mimicking human behavior and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from humans, (iii) respond truthfully to any question or prompt seeking to determine if interactions are coming from a human or a computer, (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.

SECTION 15 - TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 16 - DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.
EXCEPT AS EXPRESSLY STATED BY Laser Equipment Global, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 17 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL Laser Equipment Global, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

SECTION 18 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Laser Equipment Global, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.
We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.

SECTION 19 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 21 - ASSIGNMENT
You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

SECTION 22 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the federal and state or territorial courts in the jurisdiction where Laser Equipment Global is headquartered. You and Laser Equipment Global consent to venue and personal jurisdiction in such courts.

SECTION 23 - HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 25 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@pro1laser.com.
Our contact information is posted below:
[INSERT TRADING NAME]
info@pro1laser.com
[INSERT BUSINESS ADDRESS]
[INSERT BUSINESS PHONE NUMBER]
[INSERT BUSINESS REGISTRATION NUMBER]
[INSERT VAT NUMBER] TERMS OF SERVICE

SECTION 1 – OVERVIEW

Laser Equipment Global is operated by PRO1 LASER CORP. Throughout these Terms, “we,” “us” and “our” refer to PRO1 LASER CORP. “You” and “your” refer to the person or business accessing our website, purchasing products or obtaining services from us.

These Terms govern your use of our website and online store and your purchases of equipment, accessories, parts, consumables and services, together with our applicable Refund Policy, Shipping Policy, Privacy Policy and any transaction-specific written agreement.

Our store is hosted on Shopify Inc., which provides the ecommerce platform through which we offer products and services. PRO1 LASER CORP. is the seller and contracting party for purchases from Laser Equipment Global.

SECTION 2 – ELIGIBILITY AND ACCOUNT INFORMATION

You must be of legal age to enter into a binding agreement in your jurisdiction. If you act for a clinic, corporation or other organization, you confirm that you have authority to bind that organization.

You agree to provide accurate billing, delivery and contact information and to keep your account credentials secure. Notify us promptly if you suspect unauthorized access to your account.

SECTION 3 – PROFESSIONAL EQUIPMENT AND PRODUCT INFORMATION

Our professional equipment is intended for appropriately qualified users and suitable facilities. Before ordering, you are responsible for reviewing the selected model, configuration, included accessories, intended applications, electrical requirements, installation requirements and operator training needs.

Product photographs may illustrate optional accessories or configurations. The product description and your accepted quotation or written agreement identify what is included in your purchase.

We aim to keep product information accurate. If a material specification or availability issue affects an order before acceptance, we will notify you and obtain your agreement to any proposed substitution or change.

SECTION 4 – PRICING AND TAXES

Prices are displayed in Canadian dollars unless another currency is expressly identified. Applicable taxes and any additional delivery, installation or service charges will be disclosed at checkout or in your quotation before you commit to the transaction.

Reference prices and promotional offers do not guarantee future pricing or availability. Financing examples are estimates unless incorporated into an approved written agreement.

We may change prices for future orders. Changes do not alter the agreed price of an order already accepted.

SECTION 5 – ORDERS AND ORDER ACCEPTANCE

Submitting an online order constitutes an offer to purchase. An automated order receipt acknowledges submission and does not, by itself, constitute acceptance.

An order is accepted when we expressly confirm acceptance in writing, both parties enter into a transaction-specific purchase agreement, or we dispatch the ordered goods, whichever occurs first.

Before acceptance, we may decline an order because of availability, a material pricing error, inability to fulfill the order or reasonable concerns about payment or fraud. If we decline an order, we will refund amounts collected for that order.

If we identify an error requiring a change to your proposed order, we will seek your agreement before proceeding.

SECTION 6 – ALL PRODUCT SALES ARE FINAL

All product sales are final after order acceptance. This includes medical and aesthetic equipment, accessories, handpieces, replacement parts, consumables and all other physical products sold through Laser Equipment Global.

We do not accept change-of-mind returns or exchanges. This applies even if a product remains unopened, unused, uninstalled or in its original packaging.

A change in business plans, insufficient customer demand, dissatisfaction with expected revenue, inability to obtain financing, ordering an unsuitable model or accessory, lack of an available operator or failure to prepare the installation site does not, by itself, create a cancellation, return or refund entitlement.

Please review your order carefully and contact us with any questions about compatibility, specifications or suitability before placing your order.

This final-sale policy does not remove remedies for covered manufacturing defects, an incorrect item supplied by us, transit damage for which we are responsible or rights that cannot be excluded under applicable law.

SECTION 7 – DEPOSITS AND CANCELLATIONS

Deposits and initial payments are credited toward the transaction identified in your quotation, invoice or agreement.

Unless your written agreement provides otherwise, a deposit becomes non-refundable once your equipment order has been accepted and we have allocated equipment, begun preparation or committed delivery, installation, training or other resources to the order, subject to applicable law.

You may request cancellation before dispatch by contacting us in writing. A request does not cancel an accepted order or create an automatic refund entitlement. Any cancellation we agree to accommodate must be confirmed by us in writing and will identify the applicable deductions for reasonable, documented and non-recoverable costs.

If we cancel an order and do not provide an alternative that you accept, we will refund payments for the cancelled goods and unperformed services.

Nothing in this section limits a cancellation or refund right required by applicable law.

SECTION 8 – PAYMENT

Payment must be made using an accepted payment method and according to the agreed payment schedule.

Selecting bank deposit or another manual payment method does not mean that payment has been received. We confirm payment after the funds have cleared.

Unless an approved written financing or lease agreement provides otherwise, the required purchase balance must be paid before dispatch.

We may postpone fulfillment while a payment remains unpaid, reversed or reasonably subject to verification, consistent with the applicable agreement and law.

SECTION 9 – IN-HOUSE LEASE-TO-OWN AND THIRD-PARTY FINANCING

In-house financing is offered through a separate lease-to-own agreement, subject to approval. An inquiry, application or online payment selection does not constitute financing approval.

For an in-house lease-to-own transaction, PRO1 LASER CORP. retains ownership of the equipment throughout the lease. Ownership transfers only after all required payments and other obligations have been satisfied and the purchase option has been completed under the signed agreement.

The signed agreement establishes the initial payment, payment schedule, applicable charges, insurance obligations, default provisions and ownership-transfer requirements.

A lease-to-own arrangement does not provide a trial period or a change-of-mind return option unless expressly stated in the signed agreement. Cancellation and termination are governed by that agreement and applicable law.

Third-party financing is governed by the lender’s agreement. Nothing in these website Terms alters a third-party lender’s contractual rights or obligations.

SECTION 10 – SHIPPING AND DELIVERY

Delivery arrangements are governed by our Shipping Policy and your accepted quotation or agreement.

Where included in the purchase offer, standard one-way shipping applies to serviceable commercial destinations within Canada and a safe, accessible ground-floor or street-level receiving point.

Remote destinations, stairs, special access, specialized moving equipment, storage, waiting or redelivery may require additional charges. Known additional charges will be disclosed before you agree to the service.

Delivery dates are estimates unless expressly guaranteed in writing. We will communicate material delays and discuss available arrangements. Applicable statutory cancellation and refund rights remain unaffected.

SECTION 11 – SITE PREPARATION AND DELIVERY INSPECTION

You are responsible for providing accurate delivery information and preparing the site according to the requirements supplied for your equipment.

Inspect the shipment and visible packaging on arrival. Record visible damage on the carrier’s delivery receipt where possible, take photographs and retain the packaging.

Report visible damage, an incorrect item or missing items promptly, preferably within 48 hours of delivery. This requested reporting period does not shorten the warranty period or remove rights concerning concealed damage, latent defects or mandatory legal remedies.

Do not return equipment or other products without obtaining our written packing and transportation instructions.

SECTION 12 – INSTALLATION AND TRAINING

Your product description, quotation or agreement specifies the installation, onboarding and training included with your equipment.

You are responsible for arranging appropriate attendees, access and site readiness. Additional visits or rescheduling caused by unavailable access or an unprepared site may incur charges disclosed and agreed in advance.

Training supports the appropriate operation of the equipment. It does not confer a professional licence or replace qualifications required for the services you provide.

SECTION 13 – 18-MONTH EQUIPMENT WARRANTY

New medical and aesthetic equipment supplied under these Terms carries an 18-month limited warranty against defects in materials and workmanship under normal intended use, beginning on the date of delivery.

For a verified covered defect, we will provide an appropriate repair or replacement of the affected component or equipment, subject to applicable law. A warranty report does not automatically create a right to a return or refund.

The warranty does not cover normal wear, exhausted consumables, accidental damage, misuse, improper storage, failure to follow supplied maintenance instructions or damage caused by unsuitable electrical supply.

Damage caused by unauthorized modifications or repairs is excluded to the extent that those modifications or repairs caused or contributed to the fault.

Any different warranty for demo, refurbished or separately purchased items must be disclosed in writing before acceptance. These Terms do not reduce a warranty already promised in an earlier accepted order or signed agreement.

SECTION 14 – WARRANTY CLAIMS AND SERVICE

Contact info@pro1laser.com with your order or invoice number, equipment model, serial number, a description of the issue and available photographs or video.

We may first provide remote troubleshooting or request reasonable diagnostic information. If continued use may cause injury or further damage, stop using the equipment pending service instructions.

Do not arrange repairs or ship equipment back without our instructions. Any applicable transportation or on-site service charges will be explained before you authorize them, consistent with your warranty agreement and applicable law.

Out-of-warranty service is subject to availability and a quotation.

SECTION 15 – ACCESSORIES, PARTS AND CONSUMABLES

Accessories, handpieces, replacement parts and consumables are subject to the final-sale policy in Section 6. There is no change-of-mind return or exchange period for these items, including unopened, unused or uninstalled items.

Before ordering, you are responsible for confirming compatibility with your equipment, including the model, generation, connector and configuration where applicable. Our team can assist with compatibility questions before purchase.

Defective, damaged or incorrectly supplied items will be assessed under the applicable warranty, transaction documents and law. Contact info@pro1laser.com with your order number, item details and supporting photographs.

Written authorization to return an item for inspection, repair or replacement does not, by itself, constitute approval of a refund.

SECTION 16 – SERVICES AND REFUND ADMINISTRATION

Charges for services already performed and reasonable, non-recoverable third-party costs already committed are generally non-refundable, subject to your written agreement and applicable law.

Where we approve a refund or a refund is required by law, it will be returned through the original payment method where practicable. We will confirm the approved amount and expected processing timeframe. Bank or payment-provider processing may add time.

Refunds or credits involving financed equipment will be coordinated according to the financing or lease agreement. The same amount will not be refunded both as cash and as a reduction of the financed balance.

This section describes the administration of permitted or legally required refunds. It does not create a general return or cancellation entitlement.

SECTION 17 – TREATMENT AND BUSINESS RESULTS

Treatment outcomes vary with the individual, operator, settings, protocol and other relevant circumstances. Business results depend on factors including demand, pricing, utilization and operating costs.

Examples, testimonials and revenue illustrations are not guarantees of identical clinical or financial results. This section does not limit an express written product commitment or any right arising from a misleading representation under applicable law.

SECTION 18 – INTELLECTUAL PROPERTY AND WEBSITE USE

Website text, graphics, photographs, branding and other materials are owned by us or used with permission.

You may access these materials for legitimate evaluation and purchasing purposes. You may not reproduce them commercially, impersonate our business, interfere with the website, introduce malicious software or use the Services unlawfully.

Third-party links are provided for convenience. We do not control the content or operation of third-party websites.

SECTION 19 – PRIVACY

Personal information collected through the store is handled in accordance with our Privacy Policy and applicable privacy law.

Information needed to process orders, payments, deliveries and service requests may be shared with relevant service providers as described in that policy.

SECTION 20 – LIABILITY AND MANDATORY RIGHTS

To the extent permitted by law, we are not responsible for indirect or consequential business losses, including lost profits, lost opportunities or business interruption arising from use of the website or equipment.

Nothing in these Terms excludes liability that cannot lawfully be excluded or restricts mandatory rights concerning product quality, safety, delivery, cancellation, refunds or misleading representations.

Any transaction-specific limitation of liability must be read together with the signed agreement and applicable law.

SECTION 21 – GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of British Columbia and the applicable federal laws of Canada, except where a transaction-specific signed agreement validly specifies otherwise or mandatory law requires a different result.

Please contact us first so we can work to resolve a concern. This request does not prevent either party from exercising available legal rights.

Any jurisdiction or dispute-resolution provision in a signed agreement applies subject to mandatory law.

SECTION 22 – ENTIRE AGREEMENT AND SEVERABILITY

These Terms, the applicable store policies and your accepted transaction documents form the agreement concerning your purchase.

A transaction-specific agreement signed by both parties prevails over these general Terms where they directly conflict, to the extent permitted by law. Mandatory legal rights prevail in all cases.

If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law. Failure to enforce a provision on one occasion does not waive the right to enforce it later.

SECTION 23 – HEADINGS

Headings are included for convenience and do not limit or otherwise affect the meaning of these Terms.

SECTION 24 – CHANGES TO TERMS OF SERVICE

The current version of these Terms is available on this page. We may update these Terms for future website use and future orders and will provide notice of material changes where required by law.

Changes do not alter the terms, pricing or warranty applicable to an order already accepted unless the parties agree in writing or applicable law requires otherwise.

Continued website use after an update takes effect constitutes acceptance of the updated website-use terms to the extent permitted by law.

SECTION 25 – CONTACT INFORMATION

Questions about these Terms, orders, refunds or warranty service should be directed to:

Laser Equipment Global
Operated by PRO1 LASER CORP.
Unit 205, 4841 Delta Street
Delta, British Columbia V4K 2T9
Canada

Email: info@pro1laser.com
Telephone: +1 604-649-1234
Website: https://shop.laserequipmentglobal.com

Contact us for written authorization and instructions before sending any equipment or other item to a return or service address.